Cloud Unified Communications Platform for Singapore Businesses
Velox Networks combines business calls, contact centre tools, AI call transcription and CRM integrations on one cloud platform with one simple per-user plan.
What is Cloud Unified Communications?
Unified communications (UC) brings a business's communication tools together on one platform. Cloud UC, also known as UCaaS, delivers that platform over the internet through a subscription, with nothing to install on site. Teams can handle calls, schedule virtual audio conference rooms with passcodes for internal and external participants, and manage customer enquiries from one cloud platform. Internal users can join through Velox Networks phones or apps, while external participants can dial in through a DID routed to the conference room.
Velox Networks is an Infocomm Media Development Authority (IMDA)-licensed provider offering unified communications through a voice-first platform that brings the phone system, contact centre tools, AI call transcription, CRM integration and reporting into one per-user plan. This gives businesses in Singapore a single cloud platform for managing their day-to-day communications.
One Business Communications Platform
A single Velox Networks account and dashboard gives you one platform to manage your business communications and cloud telephony services.
Cloud Phone System
Handle business calls online through a cloud-based phone system with one plan covering hosting, SIP trunks, unlimited channels, apps and support.
HD Voice and VoIP
Support clearer business conversations with a VoIP phone system using HD voice codecs and vetted carriers.
Conference Room
Host internal and external calls through a scheduled virtual audio conference room with passcode access.
Mobile and Desktop Apps
Use free mobile and desktop apps that can ring alongside your desk phone and display your office number as the caller ID, allowing teams to stay connected remotely.
Virtual Numbers and DIDs
Get local +65 virtual phone numbers and direct lines to help customers reach specific teams or extensions.
International Calling
Make overseas calls with competitive per-minute rates to international destinations.
Contact Centre Tools Built In
Velox Networks offers call centre features to help manage customer calls, with options available across different plans and promotions. These tools support call handling, queue management, reporting and call monitoring:
- Manage incoming calls with an auto attendant and IVR menus.
- Organise customer calls with ring groups and call queues.
- Monitor queue performance and agent activity through real-time call reports.
- Record calls for training and quality checks.
- Track call spending by team using cost centres.
Customer Service and Technical Support teams are available Monday to Saturday, 9am to 6pm Singapore time, while the Network Operations Center monitors critical failures 24/7.
"Velox have provided us with outstanding support in the process of our call centre. We feel that we are always secured with the help of their 24/7 technical support team."
- Dusty Lee, Sales Manager - Emerge BPO, Iloilo, Philippines
AI Call Transcription and CRM Integration
Our cloud-based unified communications services help teams capture call details and connect customer conversations with the business tools they already use.
AI Call Transcription
Velox Networks' AI call transcription converts recorded calls into text with at least 90% accuracy. After the call, users can click a button to send the transcript directly to their email, making it easier to search, share or add information to customer notes.
CRM Integration
Velox Networks integrates with HubSpot, Zoho, Zendesk, Salesforce and Pipedrive to connect business calls with customer management tools. For Zoho CRM, features include click-to-dial, incoming-call pop-ups showing caller records and automatic logging of calls against customer profiles. A standard webhook integration is also available for other CRM or proprietary systems.
Unified Communications for SMEs and Enterprises
Our unified communications platform is designed to support businesses of different sizes, with flexible options for SMEs and enterprise teams.
For SMEs
Velox Networks provides unified communications cloud services with a per-user licence structure, billed monthly or annually. Use the Velox Networks cost calculator to estimate your costs based on your requirements. Our price promise means we will not be beaten on a like-for-like quote.
Plans start from 5 users and include setup, hosting, SIP trunks, unlimited channels, mobile and desktop apps, contact centre features and support with no hidden charges.
For Enterprises
Velox Networks is licensed by the IMDA and provides scalable cloud communication solutions for enterprise businesses. Call recordings are encrypted and stored in the cloud, with servers hosted across multiple locations.
Frequently Asked Questions About Our Unified Communication Platform
What is UCaaS?
UCaaS stands for Unified Communications as a Service. It delivers communication tools through the cloud on a subscription basis, without requiring businesses to install systems on-site.
Does Velox Networks include contact centre features?
Yes, our unified communications platform offers contact centre features such as auto attendant, call queues and agent reports.
Does Velox offer AI call transcription?
Yes. Velox Networks uses AI and advanced voice recognition to convert calls into text, with processing available in real time or after the call, depending on your preferences. Transcripts are also sent by email.
How much does a unified communications platform cost per user?
Velox Networks uses a per-user licence structure with a minimum requirement of five users. Setup, hosting, SIP trunks, unlimited channels, apps and support are included in the licence. Use our cost calculator to estimate your costs based on your number of users and billing option.
Is Velox Networks suitable for enterprises with strict compliance needs?
Yes. Velox Networks is suitable for enterprises with strict compliance needs. We are an IMDA-licensed telecommunications provider offering cloud communication solutions for businesses.
Get Started with Velox Networks' Unified Communication Platform
Discover how Velox Networks can bring your business calls, contact centre tools, and cloud communication features together in one unified communication platform through a free demo.
Book a Free DemoPrefer to talk now? Speak to our sales team straight away through our free click-to-call line.