PBX Business Phone Systems for Singapore Companies
With our PBX solutions hosted over the internet, scaling and expanding your phone system is now much easier!
PBX Phone System Singapore
A private branch exchange (PBX) is a telephone system that routes internal extension calls and external
calls through shared business lines. Velox Networks hosts PBX
in the cloud, eliminating the need to install or maintain on-premise
equipment.
For Singapore SMEs replacing an ageing PABX or moving off analogue or ISDN lines, Velox Networks, an
IMDA-licensed provider, offers one basic plan, and pre-configured IP phones delivered ready to use.
Our PBX system handles internal calls and external calls in Singapore and overseas. You can manage users,
destinations and billing changes in real time through a single portal.
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On-Premise PABX vs IP-PBX vs Hosted PBX
Businesses in Singapore choosing a PBX telephone system usually weigh three options.
| Comparison | On-Premise PABX | IP-PBX | Hosted PBX |
|---|---|---|---|
| Hardware on site | PBX box and analogue or ISDN lines on site | IP-PBX server | No PBX hardware |
| Upfront cost | High | Moderate | Low, per-seat licence |
| Who maintains it | In-house / technician | In-house IT | Provider |
| Best suited to | Legacy equipment | Firms with IT teams | Suitable for SMEs and businesses with distributed or multi-site teams |
Velox Networks provides hosted PBX, with office setup, hosting and support included in the plan. Extensions, call routing, IVR and ring groups are managed through the cloud, without requiring businesses to maintain PBX hardware on site.
PBX System for Small Business: Lower Costs Than an Analogue PABX
Small businesses often face budget constraints, making it essential to invest in cost-effective solutions. Here's why our office PBX phone systems are particularly advantageous for small businesses:
- No Costly Infrastructure: Unlike on-premise PBX systems that require physical infrastructure, our cloud PBX does not require businesses to invest in or maintain on-site phone system hardware.
- One Base Plan: Velox Networks includes hosting, SIP trunks, unlimited channels, a mobile app, a PC/laptop softphone app, and other features. AI call transcription is charged on a pay-per-use basis, while web calling is available as an add-on. You can calculate your estimated costs using our cost calculator.
- Lower Call Costs: Domestic calls from the Velox Networks app cost S$0.01498 per minute. Velox Networks also currently offers free calls to Singapore landlines and mobiles, subject to the Fair Use Policy. You can compare Velox Networks' international call rates with Singtel rates on our comparison page.
- Scalability: Small business PBX telephone systems can scale as your needs change, with no cap on the number of users or seats you can order.
Switching from an Old PABX or Analogue Lines to Velox Networks
Moving from an old PABX or analogue line to Velox Networks does not require new wiring or a server room.
- Set Up Your System: Velox Networks provides guided setup and Dashboard Admin training, including support with extensions, ring groups and auto attendant configuration.
- Connect Your Phones: Grandstream GRP2601 IP phones are available from S$87.20 and arrive pre-configured, so your staff can simply plug them into the office network and start using them. If preferred, staff can also make and receive business calls through our free mobile and desktop apps.
- Port Your Numbers: Your existing Singapore numbers can be ported to Velox Networks, allowing you to keep your business numbers when switching providers. Singapore number porting typically takes 7–15 business days. Standard system activation without number porting typically takes 24–48 hours.
- Go Live With Support: Velox Networks provides personalised account management and support as part of its service.
For business continuity, calls can divert automatically to mobiles or other set numbers if the office
internet connection drops. With our IP PBX service, virtual servers are hosted across multiple geographical
locations in Singapore, and phones work from any site with an internet connection.
This flexibility can support businesses when relocating offices, as demonstrated by Body with Soul, where
the clinic moved premises and was taking calls at the new location within an hour of opening.
Why Choose Velox Networks as Your PBX Phone System Provider
Velox Networks provides cloud PBX services for businesses from a minimum of 5 seats to multi-site teams and call centres, with advanced call centre features available based on the current plan or promotion.
IMDA-Licensed and Singapore-Based
Velox Networks is licensed by the Infocomm Media Development Authority (IMDA). We are based in Jurong East, Singapore.
Affordability
At Velox Networks, we prioritise affordability without compromising on quality, with some of the lowest VoIP international call rates globally. Our price promise means we won't be beaten on a like-for-like quote.
Customisability
Velox Networks lets you manage your voice platform through a single portal, including user, destination and billing changes in real time. You can also configure features such as ring groups and auto attendant settings through the platform.
Support and Reliability
Our support staff has experience across telecommunications, VoIP and platform development, providing assistance when you need it. We manage the service end to end, with office setup, hosting, updates, SIP trunks, unlimited channels, personalised account management and unlimited support included in one plan. Sales enquiries are answered within 4 working hours.
What Our Clients Say
I hope this message finds you well. I am writing to express my gratitude for your prompt assistance in resolving the recent issue with our phone lines. Your swift action helped us restore our communication channels and get back to our regular operations without significant disruption.
Frequently Asked Questions About Our PBX Phone Systems
Is cloud-based PBX the same as VoIP?
No, cloud-based PBX and VoIP are not the same. A PBX system manages and routes calls, while VoIP is the technology used to transmit voice calls over the internet. We also offer VoIP phone systems for businesses.
What is required to set up a cloud PBX system in my business?
To set up a cloud PBX system, you need a reliable Internet connection and compatible devices such as IP phones. Additionally, partnering with a reputable provider like Velox Networks helps with implementation and support throughout the setup process.
Are there mobile solutions available?
Yes, with the Velox Networks Mobile App, you're seamlessly connected whether you're in the office or on the go. You can also enjoy the convenience of a virtual desk phone, complete with essential communication features, all accessible from your mobile device. Additionally, with our innovative roaming feature, you can enjoy up to a 95% reduction in call costs when travelling overseas.
Can a cloud PBX system be customised for my business needs?
Yes, cloud PBX systems are highly customisable to meet your specific business requirements. You can configure call routing, voicemail settings, caller blacklists, and more to match your unique business needs.
How much does a PBX phone system cost compared with a traditional PABX?
A cloud PBX phone system generally has lower upfront costs than a traditional PABX because it does not require on-site PBX hardware. Velox Networks offers a base plan with a minimum of 5 seats and a 24-month term, with certified IP phones from S$87.20. Refer to our cost section for the latest pricing and plan details.
Is Velox Networks an IMDA-licensed PBX phone system provider?
Yes, Velox Networks is licensed by the Infocomm Media Development Authority (IMDA) as a telecommunications provider in Singapore.
What happens to my calls if the office internet goes down?
If your office internet connection is lost, calls can be automatically redirected to mobile phones or other predetermined numbers. The Velox Networks Mobile app can also make and receive calls over Wi-Fi or mobile data.
Can I keep my existing phone numbers when replacing my old PABX?
Yes. Eligible Singapore business numbers can be ported to Velox Networks. Singapore number porting typically takes 7–15 days and costs S$60 per DID. International number porting is also supported, subject to country-specific regulations.
Get a PBX Phone System for Your Business Today
Want to try our IP PBX phone systems for your small business? Get in touch with our team in Singapore, and we'll help you set up a reliable phone system.
Prefer to talk now? Speak to our sales team straight away through our free click-to-call line.