While email might be the preferred mode of communication because of easy tracking, sometimes it might be difficult for firms to make an impression, accurately convey their ideas and engage with prospects. Yet, communicating via landline can also prove to be inefficient especially when one has to furiously take notes whilst engaging with a customer. This is where cloud hosted phone systems come in.
Such cloud based office phone systems are highly useful for small businesses in Singapore as calls are conducted through the virtual server that is connected to the internet using a type of software known as softphones. That means that one does not need to be physically in a working space to attend to customer queries. Calls can be answered on the go as long as there is connection when you use a cloud-based call center phone system.
The best thing about this phone system is that it is more efficient than traditional landlines. They also come with a range of features that are not present in the traditional phone system such as call recording and high definition audio.
As a business owner, it is crucial to be well-connected to your customers. There should be clear communication with your customers as it will enhance the overall customer service experience. This is where a cloud phone system and softphones are useful for small businesses in Singapore as they offer more clarity than traditional landlines. All you need is a stable internet connection!
Plus, there are low chances of downtime as the virtual servers are housed in multiple geographical locations. Another important benefit of the phone system on cloud is that it is highly secure and cannot be easily attacked by hackers.
If you are thinking of procuring a phone system on cloud, look no further than Velox. As a trusted cloud phone system provider, our business VoIP phone system is catered towards helping businesses enjoy quality communication within the team and with their prospects.