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Best VoIP Phone Service Providers for Singapore Businesses

Whether you are starting out your small business, or looking for a more affordable and feature-rich alternative to your current business phone system, voice over internet protocol (VoIP) is the solution for you.

When it comes to looking for a new business phone service, there are a lot of options to choose from. Velox Networks, a top office VoIP phone provider and licensed telco in Singapore, has compiled a guide to the best VoIP phone systems for small businesses and notes key features each one offers. With this information, you can make an informed decision as to which provider is right for your business strategy.

Read on to find a VoIP phone service provider suitable for your business needs.

What Is A VoIP Phone Service System?

Communication is more important than ever for businesses looking to expand. A quality office phone system is essential for businesses looking to expand their customer base and clientele, clear and professional communication is key. An excellent way to achieve this is by upgrading your office phone system to a cloud-based IP phone. Not only will this save your company money on expensive landlines, but calls hosted on the cloud will be of a higher quality than with traditional landlines. Also known as an IP PBX phone system or Voice over Internet Protocol (VoIP) phone system, a virtual phone system provides a multitude of advantages for small businesses in Singapore. This type of system is perfect for small businesses in Singapore as it can be set up anywhere with an internet connection. There is minimal disruption to service and maximum clarity of sound for easy communication with external as well as internal parties. Upgrading to a cloud-based IP phone is an excellent way to give your small business a competitive edge in today's market. Don't let outdated technology hold your business back—make the switch to a VoIP phone line today!

What Are The Advantages Of A Small Business VoIP Phone System?

1. Reduced Costs & Easy Integration

If you're looking for a top-quality office phone system that offers reduced costs and easy integration, VoIP phone systems are the perfect solution. These virtual phone systems do not need any physical space or on-premises installation and can be easily added to your existing systems. With internet integration, both big and small businesses will enjoy reduced communication costs compared to traditional phone calls that charge per call minute.

2. Ease In Making Changes

Its straightforward system makes it easy to use for small business owners – even if you do not have prior VoIP experience. On top of that, if you ever need to make changes or add users, features, or phone lines, it is easy to do without having to rely on an on-site technician. In the unlikely event that something does go wrong, you can always reach out to a helpful customer support team from your provider for assistance.

3. Scalable Solutions

In today's business world, staying ahead of the competition is essential to success. Enterprises in Singapore need to move fast and adapt to changes quickly in order to maintain a competitive edge. Having a reliable and scalable network infrastructure is critical to meeting these demands. VoIP phone services provide businesses with the high-performance networking solutions they need to stay ahead of the curve.

When it comes to business efficiency, communications and networking are key. That's why their enterprise-grade network solutions are designed to meet the needs of businesses of all sizes. From small businesses to large enterprises, their scalable system can be easily tailored to fit the specific needs of any organisation, making it the perfect choice for businesses that are looking to improve their communications and networking infrastructure. These systems provide the scalability, flexibility, and reliability that businesses need to stay competitive.

Top 4 VoIP Providers

1. Velox Networks

A strong business strategy relies on a powerful VoIP phone service. Velox Networks understands the difficulties in finding the right telco provider. Velox comes with a vast amount of experience in helping small enterprises set up their business VoIP phone lines, or cloud-based PBX system to get their strategic plans moving. Their pleasant and professional account managers ensure small businesses get the best possible experience to understand their operation needs and implement the right telco solution for business.

If you are looking for a reliable VoIP phone provider with superb call quality, Velox Networks is a great choice. Whether you are running a retail store, restaurant, shipping business, pharmaceutical store, or any other type of small business, this top VoIP provider can provide you with an affordable, high-quality VoIP office phone system within 24 hours. Also, it leverages cloud technology to offer a seamless experience for calls in and out of Singapore.


Velox Networks offers the full functionalities of a PBX system solution powered further by the cloud, making its VoIP phone system an ideal solution for businesses that need to scale up to any size. Its system is designed for easy management, quick to set up and learn, with all features accessible from a single dashboard. It features seamless configurational changes that you can do yourself, which keeps your business telecommunications running smoothly.

They also offer unlimited users so that you can order any number of seats seamlessly, and they will have the system ready in minutes.

So, if you are a small business owner looking for a VoIP phone system that is easy to manage, provides HD call quality, and has advanced call control features, look no further than Velox Networks.


Velox Networks’ simple plan for small businesses is fully inclusive of all the aforementioned features and more for as low as US$18 per user per month.

Get The Best Small Business VoIP Phone Service For Your Company Today

With Velox Networks, you will be able to take your small business to the next level with clear and professional communication. So invest in Velox Networks today and enjoy the many benefits of an excellent VoIP phone system for your business.

2. Nextiva

Nextiva is a unified communication system that offers unlimited calling, texting, and internet faxing features for small businesses all the way up to massive corporations. With Nextiva, you will be able to keep your business communication flowing smoothly and efficiently.


Nextiva does not just sell and lease its office phones but offers an auto-attendant service, audio conferencing and voicemail transcription.

As a VoIP provider, Nextiva offers a decent range of features and services. However, there are some downsides to consider before signing up with them. Firstly, the service is more expensive than some other providers. Secondly, the pricing structure can be somewhat complicated, with fluctuating prices depending on the number of users. Finally, the annual plans are significantly cheaper than the monthly plans, so businesses in Singapore need to be prepared to commit to a longer-term contract.


Nextiva offers two pricing plans - Professional, which starts at US$21.95 per month/user and Enterprise, which starts at US$31.95 per month/user.

3. Dialpad

Dialpad’s customers range from startups to global enterprises, and their video meetings, SMS, and MMS messages make communication a breeze. Also, it's all accessible from one desktop and mobile app.


If you are looking for a VoIP office phone system that can transcribe meeting notes and calls, then Dialpad can help. With its AI capabilities, Dialpad can take care of all your transcription needs. Additionally, with unlimited outbound calling in the US and Canada, you will be able to stay in touch with clients and customers from that area easily.

While Dialpad has some features to offer users, there are a few downsides to keep in mind. First, video conferencing is still an add-on for users with more than 10 meeting participants. This can be a limiting factor for larger companies in Singapore who need to connect with clients or employees around the world. Additionally, the analytics report does not include any information on call quality. This makes it difficult to troubleshoot problems or identify areas for improvement.


Dialpad offers three pricing plans - Standard, at US$15 per user/month, Pro, at US$25 per user/month and offers companies a chance to get a quote for their Enterprise plan.

4. RingCentral

RingCentral’s service could be helpful for small companies and large enterprises, providing reliable VoIP calling with all the features your business needs. With RingCentral, you can easily integrate phone, messaging, and video into one easy-to-use program.


Their all-inclusive plans come with essential features that will help you stay connected with customers and grow your business. Unlimited calling, instant messaging, call logs, video meetings, and call forwarding are just some of the features included.

However, it does have some downsides that businesses should be aware of before signing up for a plan. One downside is the company's fax solution, which has been known to be inconsistent and sometimes unreliable. This can cause serious disruptions for businesses that rely on faxes for communication.


RingCentral offers four pricing plans - Essentials, at US$19.99 per user/month, Standard, at US$27.99 per user/month, Premium, at US$34.99 per user/month and Ultimate, at US$49.99 per user/month.

Dangers Of Using Non-Robust Telephone Solutions

Non-robust telephone solutions, such as WhatsApp, do not provide the same security guarantees as they allow users to delete records and chats. WhatsApp, for example, does not offer the same level of quality or security as a dedicated VoIP office phone service. One reason is that WhatsApp messages and call logs can be deleted by users, making it difficult to track calls or review recordings. This could pose dangers to the organisation if call data needs to be presented as evidence. Furthermore, WhatsApp data is not encrypted, which means that it could be accessed by unauthorised individuals.

In contrast, a VoIP service provider offers centralised call recording that cannot be manipulated by users. This ensures that you always have an accurate record of calls made through the system. In addition, VoIP data is encrypted, meaning that it is much more secure than WhatsApp. For small businesses in Singapore relying on phone communications, choosing a robust and secure solution is essential.

Looking For A PBX Phone System Solution Instead For Your Business?

An IP PBX phone system solution can provide your small business or large enterprise with a range of benefits, from increased efficiency to enhanced security. If you’re looking for a new office phone system in Singapore and want to ensure you make the best decision for your company, be sure to contact Velox Networks as your provider. Our top team is experienced in helping businesses just like yours find the perfect hosted VoIP and IP PBX phone system solution that meets all your needs and exceeds your expectations.


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