What are VoIP Phones Exactly and How Do They Work?

Telephones have been around for a long time, but Voice over Internet Protocol (VoIP) phones have increased in popularity in recent years. In fact, VoIP is a big step forward, representing the modern advancement of business phone systems in Singapore. They began to dominate the telephone market and have only grown stronger in this pandemic period. There is a very long list of things that you can do with VoIP but what are VoIP phones exactly? Read on to find out!

What are VoIP Phones?

A VoIP phone is a device that uses the internet instead of a pair of direct connect copper wires to provide telephone service. It does this by converting your voice into a digital signal, compressing it, and sending it over the internet. VoIP phone systems give you greater mobility, interoperability, and connectivity compared to traditional telephone lines in Singapore.

Since VoIP phones process telephone calls from the internet or the cloud, the technology employs existing computer network cabling or Wi-Fi to access telephone networks. No additional copper wiring is needed to use your VoIP business phone service. Your phone number can stay the same as before, so there is no expense in changing it. When someone calls your extension, it will ring on your desk phone and smartphone simultaneously, wherever you are in the world - as long as your smartphone is connected to the internet with either cellular or WiFi.

Features that Come With Velox VoIP Phones

Easy Management

Manage your entire voice platform from a single portal. VoIP lets you manage all your phone communications centrally, even with telecommuting and using different devices.

Do you have a large team? Order any number of seats and Veloz will have the system ready in minutes. With VoIP, you can have enough virtual phone numbers for all your employees.

Voicemail to Email

Whenever a user receives a Voicemail, we immediately send it to you via email. The voicemail can even be sent to multiple people within the company or to different departments. This VoIP feature quickens response time, especially when individuals are out of office.

Expert Support

All of our staff have multiple years of experience in Telco/VoIP providers and Platform Development and can provide you with all the technical support you require.

Call Recording

VoIP allows you to have complete flexibility to record all calls or just local and international calls on an extension basis, all via the dashboard. Reliably record both sides of a telephone conversation and avoid having to take notes to remember the key points of your conversation.

Low cost

Since VoIP phone calls are charged at the local rate of the call's destination, Velox has some of the lowest international call rates in the world. Switching over to VoIP services will reduce calling costs for organisations on the whole. Although traditional phones have lower upfront costs, in the long run, VoIP phones will prove to be the more cost-efficient option.

Types of VoIP Phones at Velox

Hard phones

Hard phones are like traditional phones in that they sit on your desk or in a conference room. You can use hard phones for direct calls, conference calls, accessing voicemail, communications through handsets, headsets, Bluetooth, and speakerphones. Advanced hard phones are also able to accommodate video calls thereby eliminating the need to have separate equipment for video conferencing.

Softphones

Softphones are virtual phones that live in an app on a device (such as a computer, tablet, or smartphone) and can also be used much like a hard phone. They allow remote users to make and receive calls from their cellphones as well as their computers. Outbound calls via the softphones will display the company phone number, not the user's private cell phone number. Inbound calls to the user's office extension will ring on the softphone - no need to call forward calls from the office extension to the cell phone.

Find out more about VoIP phone services in Singapore at Velox now.