What are VoIP Phones Exactly and How Do They Work?

Telephones have been around for a long time, but Voice over Internet Protocol (VoIP) phones have increased in popularity in recent years. In fact, VoIP is a big step forward, representing the modern advancement of business phone systems in Singapore. They began to dominate the telephone market and have only grown stronger in this pandemic period. There is a very long list of things that you can do with VoIP but what are VoIP phones exactly? Read on to find out!

What is a VoIP Phone?

A VoIP phone is a device that uses the Internet instead of a pair of direct connect copper wires to provide telephone service. It does this by converting your voice into a digital signal, compressing it, and sending it over the Internet. VoIP phone systems give you greater mobility, interoperability, and connectivity compared to traditional telephone lines in Singapore.

Since VoIP phones process telephone calls from the Internet or the cloud, the technology employs existing computer network cabling or Wi-Fi to access telephone networks. No additional copper wiring is needed to use your VoIP business phone service. Your phone number can stay the same as before, so there is no expense in changing it. When someone calls your extension, it will ring on your desk phone and smartphone simultaneously, wherever you are in the world - as long as your smartphone is connected to the Internet with either cellular or Wi-Fi.

Types of VoIP Phones at Velox

Hard phones

Hard phones are like traditional phones in that they sit on your desk or in a conference room. You can use hard phones for direct calls, conference calls, accessing voicemail, communications through handsets, headsets, Bluetooth, and speakerphones. Advanced hard phones are also able to accommodate video calls thereby eliminating the need to have separate equipment for video conferencing.

Softphones

Softphones are virtual phones that live in an app on a device (such as a computer, tablet, or smartphone) and can also be used much like a hard phone. They allow remote users to make and receive calls from their cellphones as well as their computers. Outbound calls via the softphones will display the company phone number, not the user's private cell phone number. Inbound calls to the user's office extension will ring on the softphone - no need to call forward calls from the office extension to the cell phone.

How Does an IP Phone Work?

Understanding the mechanics of a VoIP phone system involves breaking down the stages of a call—from initiation to termination—and examining the infrastructure provided by VoIP service providers in Singapore . Here's a step-by-step breakdown:

1. Initiation:

• ● A user initiates a VoIP phone call by picking up the handset or launching the softphone application on their device.
• ● The IP phone establishes a connection with the VoIP service provider's server through the Internet.

2. Call Setup:

• ● The IP phone sends a request to the VoIP server, indicating the recipient's phone number or IP address.
• ● The VoIP server processes the request and identifies the recipient's location or device.

3. Voice Conversion:

• ● The user's voice signal is captured by the microphone on the IP phone and converted into digital data signals.
• ● The digital signals proceed through the VoIP phone infrastructure, traversing through either a private or local area network (LAN).

4. Transmission:

• ● The digital data packets travel through various network devices, such as routers and switches, using IP addresses for routing.
• ● The VoIP service provider's infrastructure ensures efficient transmission of data packets across the network.

5. Reception:

• ● Upon reaching the recipient's device, the digital data packets are received and decompressed.
• ● The recipient's IP phone converts the digital data packets back into analog voice signals for the listener.

6. Termination:

• ● The recipient hears the caller's voice through the IP phone's speaker or headset, completing the call.
• ● Call quality and clarity are maintained throughout the process, ensuring a seamless communication experience.

VoIP service providers maintain robust networks essential for high-quality VoIP phone operations. They efficiently route digital signals across the Internet, ensuring minimal latency and optimal call quality. Providers also secure communications, implement encryption, and uphold privacy. Their scalable infrastructure allows businesses to expand their systems quickly. With continuous technical support and proactive updates, providers ensure reliable and advanced communication capabilities for users.

Features that Come With Velox VoIP Phones

Easy Management

Manage your entire voice platform from a single portal. VoIP lets you manage all your phone communications centrally, even with telecommuting and using different devices.

Do you have a large team? Order any number of seats and Velox will have the system ready in minutes. With VoIP, you can have enough virtual phone numbers for all your employees.

Voicemail to Email

Whenever a user receives a Voicemail, we immediately send it to you via email. The voicemail can even be sent to multiple people within the company or to different departments. This VoIP feature quickens response time, especially when individuals are out of the office.

Expert Support

All of our staff have multiple years of experience in Telco/VoIP providers and Platform Development and can provide you with all the technical support you require.

Call Recording

VoIP allows you to have complete flexibility to record all calls or just local and international calls on an extension basis, all via the dashboard. Reliably record both sides of a telephone conversation and avoid having to take notes to remember the key points of your conversation.

Low Cost

Since VoIP phone calls are charged at the local rate of the call's destination, Velox has some of the lowest VoIP international call rates in the world. Switching over to VoIP services will reduce calling costs for organisations on the whole. Although traditional phones have lower upfront costs, in the long run, VoIP phones will prove to be the more cost-efficient option.

Enhancing Global Connections with VoIP Phone Technology

The transformative impact of VoIP phone technology on modern communication cannot be overstated.

VoIP has revolutionised how businesses and individuals connect by leveraging the Internet to transmit voice data. It offers unparalleled flexibility, cost-efficiency, and scalability, changing the landscape of global communication. As this technology continues to evolve, it promises even more significant enhancements in connectivity, making every interaction more straightforward and accessible worldwide.

This shift improves business operations and bridges the gap between various geographical and socio-economic divides, further emphasising VoIP's crucial role in shaping the future of communication.

Ready to Revolutionise Your Communication?

Are you considering integrating VoIP technology into your business or personal communication systems?

Velox invites you to share your experiences or ask us questions regarding how VoIP phones can enhance connectivity for your business.

If you're looking for guidance on implementing VoIP solutions, our team is here to help. Get in touch to see how you can benefit from VoIP technology's versatility and efficiency and take the first step towards a more connected future.

Find out more about VoIP phone services in Singapore at Velox now.