VoIP Phone System for Businesses in Singapore
A simple, but powerful VoIP cloud phone system!
VoIP Cloud Phone Systems in Singapore
A voice over IP phone system (VoIP) routes your business calls over the internet, on IP desk phones or apps, replacing copper landlines and ensuring crisp, reliable communication at a lower cost. Velox Networks is a licensed telecommunications provider in Singapore offering VoIP phone systems with HD voice, an auto attendant, call recording, and free mobile and desktop apps. Setup is free, and your cloud-hosted phone system is live within 24 to 48 hours, with no IT team and no capital investment required.
Whether you are replacing old analogue lines or setting up a new office branch, Velox Networks gets your team connected quickly and helps you manage communication costs for your business.
Modern, Reliable, and Cost-Effective Communication
- Crystal-clear calls for local and international business
- Save costs by replacing outdated landlines
- Work from anywhere with cloud-based flexibility
Features Built Into Every Velox VoIP Phone System
Every VoIP phone plan includes comprehensive features that give your business professional-grade communications from day one.
HD Voice Quality
Velox Networks supports all current HD voice codecs and vets every network it routes calls through for consistent, reliable audio.
Auto Attendant and IVR
Callers hear a personalised greeting and choose from menu options that route them to the right department or extension, with time-of-day and priority routing built in. Suited to busy teams and high-volume call centres, the auto attendant means every call reaches the right person without a receptionist.
Encrypted Call Recording
Record calls automatically or on demand, with pause and resume controls. Recordings are encrypted, stored securely in the cloud, and downloadable whenever you need them for training, quality reviews, or dispute resolution.
Mobile and Desktop Apps
The free apps for iOS, Android, and desktop bring voice over IP phone systems for business to wherever your team works. Calls ring on the desk phone and app simultaneously, the office number shows as caller ID, and VoIP phones for business users cut overseas roaming call costs by up to 95%.
Benefits of Hosted VoIP Services
Cost Efficiency
A hosted VoIP phone system replaces costly on-premises hardware with a simple monthly plan, making low-cost international calls accessible for businesses of any size. Local calls (Singapore) from the Velox Networks app cost S$0.01498 per minute. See how that stacks up on our call cost comparison page.
Scalability and Flexibility
Cloud-based VoIP phone systems take up no physical space and scale as your business grows, whether you are adding one user or opening a new branch. Users, numbers, and features can be added through the dashboard without hardware changes or engineer visits.
- Easily add users and features
- Grow with your business
Ease of Management
The dashboard is designed for non-technical users, with configuration changes that take minutes rather than complex IT projects. Customer Service and Technical Support are available Monday to Saturday, 9am to 6pm Singapore time, while the Network Operations Center monitors critical failures 24/7.
- User-friendly management interface
- Quick support and troubleshooting
Why Singapore Businesses Choose Velox Networks as Their VoIP Service Provider
Rated 4.3 stars on Google, Velox Networks is a trusted VoIP service provider that businesses in Singapore rely on for cloud-based phone systems that are simple to run and packed with features.
- HD Call Quality: Velox Networks supports all current HD voice codecs, so your business communications platform delivers clear, consistent audio on every call.
- Licensed and Local: Velox Networks is a licensed telecommunications provider headquartered in Jurong East, Singapore, with a local team that understands how Singapore businesses operate.
- Dedicated Support: Every account comes with personalised account management, with Customer Service and Technical Support and a Network Operations Center monitoring critical failures 24/7.
- Fast, Free Setup: Office phone system setup is free, with standard activation without number porting typically completed within 24 to 48 hours.
What Our Clients Say
I hope this message finds you well. I am writing to express my gratitude for your prompt assistance in resolving the recent issue with our phone lines. Your swift action helped us restore our communication channels and get back to our regular operations without significant disruption.
Frequently Asked Questions About VoIP Phone Systems
Are VoIP phone systems good for small businesses in Singapore?
Yes, VoIP phone systems are an excellent fit for small businesses in Singapore. There is no complicated equipment to install, no IT staff required to manage the system day to day, and no capital investment needed. With a reliable internet connection, your team is ready to go.
What are the typical features of a VoIP phone system?
VoIP phone systems offer a robust set of features designed to enhance large and small business communications. For instance, Velox's cloud IP phone system allows you to create ring groups, call routing, and detailed call analysis. What's more, it includes voicemail-to-email services, which ensure you never miss important communications. You can also record calls for training and dispute resolution, and set business hour rules to route calls differently at certain times of the day.
What is involved in the setup of VoIP phones?
Setting up a VoIP phone requires only your existing modem, router, and internet connection. Download the free Velox Networks Softphone app and you can make and receive calls from any device straight away.
What is included in the packages provided by top VoIP providers in Singapore?
When you choose Velox, you'll get to enjoy:
● Free office phone system set-up for your small
business or enterprise in Singapore
● Advanced call centre features
● Free mobile app and
PC/laptop softphone app
● 30 days termination after a minimum term
● Personalised account
management, with Customer Service and Technical Support available Monday to Saturday, 9am to 6pm Singapore time
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features that you will get to enjoy when you choose Velox.
Can these solutions integrate with other business applications?
Yes. Velox Networks integrates with HubSpot, Zoho, Zendesk, Salesforce and Pipedrive. A standard webhook integration is also available for other CRM or proprietary systems.
Are there any limitations to using VoIP systems?
There are a few limitations to consider. For instance, the quality of your VoIP service is heavily dependent on your internet connection. Poor bandwidth or unstable internet connections can affect call quality and reliability. Additionally, in the event of a power outage or internet disruption, VoIP phone systems may not function unless supported by backup power solutions. That said, if your office internet or power goes down, Velox Networks automatically diverts your calls to mobiles or other set numbers, so you won't miss a call. But it's still worth ensuring that you have reliable internet service and backup options to mitigate potential issues.
Can I keep my existing business phone numbers?
Yes. Eligible Singapore business numbers can be ported to Velox Networks. Singapore number porting typically takes 7–15 days and costs S$60 per DID. International number porting is also supported, subject to country-specific regulations.
Is Velox call recording PDPA compliant?
Call recording in Singapore is subject to the Personal Data Protection Act, which requires businesses to notify callers that a call is being recorded and to handle stored recordings responsibly. Speak to the Velox Networks team about how our call recording feature supports your business's data protection obligations.
Superb Call Quality for All Your Employees
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