Velox Networks Partners with Zoho to Deliver Seamless CRM-VoIP Integration

Velox Networks and Zoho Corporation today announced a strategic partnership that enables seamless integration between Velox's cloud-based VoIP phone systems and Zoho CRM. The integration allows businesses to make, receive, and log calls directly within their CRM environment, eliminating the need to switch between applications.

The partnership addresses a growing demand from businesses that rely on both telephony and customer relationship management tools but struggle with the friction of using disconnected systems. With this integration, every call is automatically logged, contact records are updated in real time, and sales teams gain instant access to customer history during live conversations.

Key Integration Features

• Click-to-call — Initiate calls directly from Zoho CRM contact records with a single click.
• Automatic call logging — All inbound and outbound calls are automatically recorded in the CRM with timestamps, duration, and notes.
• Screen pop — When a call comes in, the caller's CRM profile automatically appears on screen, giving agents full context before they answer.
• Call analytics — Managers can track call volumes, response times, and team performance through combined dashboards.

"Integrating your phone system with your CRM shouldn't require a dedicated IT team or expensive middleware. Our partnership with Zoho makes it as simple as flipping a switch — and the productivity gains are immediate." — Martin Nygate, Founder & CEO, Velox Networks

Availability

The Zoho CRM integration is available immediately to all Velox Networks customers at no additional cost. Setup takes less than five minutes through the Velox dashboard. For more details, visit www.myvelox.com/zoho-crm.