Velox Networks Launches Call Transcription Feature for Business Clients

Velox Networks today launched an AI-powered call transcription feature that automatically converts voice conversations into searchable text. The new capability is designed to help businesses meet compliance requirements, improve quality assurance processes, and extract valuable insights from customer interactions.

The transcription engine supports multiple languages and dialects commonly used in Southeast Asian business environments, including English, Mandarin, and Malay. Transcripts are generated within minutes of call completion and are securely stored alongside call recordings in the Velox dashboard.

Use Cases

• Compliance & audit — Financial services and healthcare businesses can maintain written records of all client communications as required by regulators.
• Quality assurance — Managers can review transcripts to evaluate agent performance, identify training opportunities, and ensure adherence to scripts.
• Knowledge capture — Sales teams can search past conversations for specific topics, commitments, or action items without listening to hours of recordings.
• Dispute resolution — Having a written record of conversations helps resolve misunderstandings quickly and objectively.

"Call recording has been one of our most popular features for years. Transcription is the natural next step — it makes all that recorded audio actually usable. You can search it, analyse it, and act on it in ways that weren't practical before." — Martin Nygate, Founder & CEO, Velox Networks

Pricing & Availability

Call transcription is available as an add-on feature for all Velox business plans. Existing customers with call recording enabled can activate transcription from their dashboard. For pricing details, visit www.myvelox.com or contact your account manager.