Cloud PBX Singapore: Fully Managed Hosted PBX for Business
Velox Networks runs your cloud-based PBX phone system for you, from setup and hosting to ongoing support, on a simple per-user licence.
What is a Cloud PBX and How Does Velox Networks Run It?
A cloud PBX (also called a hosted PBX) is a business phone system whose switching runs on the provider's
servers rather than a box in the office. Staff make and take calls on IP phones, a mobile app, or a desktop
app over the internet, with no on-site hardware to manage.
Velox Networks is a licensed telecommunications provider in Singapore offering a fully managed cloud-based
PBX for businesses. We handle setup, hosting, system updates and support so your business won't need an
in-house IT team. Our cloud PBX service suits everyone from small teams on a tight budget to enterprises
that need detailed call reporting and CRM integration.
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A Fully Managed Hosted PBX Service
As your hosted PBX provider, Velox Networks manages the service end to end, so you don't have to install or maintain anything. Our services include:
- Office setup, guided configuration support for extensions, ring groups and auto attendant settings, plus Dashboard Admin training
- Hosting, system updates, and ongoing maintenance
- Unlimited channels
- A personalised account manager with unlimited support
- Pre-configured IP phones delivered ready to plug in
Velox Networks offers hosted PBX solutions that include porting your existing Singapore business numbers
across, whether you run a single office or multiple sites.
The free Velox Networks mobile and desktop apps let your team take office calls from anywhere in the world,
with the office number showing as caller ID.
CRM Integration and Call Reporting
Stop switching between your phone and your CRM to update records. Velox Networks handles it automatically.
CRM Integration
Velox Networks' CRM integrated phone system connects with Zoho, HubSpot, and Salesforce, giving your sales and support teams everything they need in one place. A standard webhook integration is also available for other CRM or proprietary systems.
- Click to dial any contact straight from the CRM
- Incoming call pop-up showing the caller's full record before you pick up
- Every call automatically logged against the customer file
Call Analytics and Reporting
The online call reports dashboard puts all the right data in front of you. Velox Networks' cloud PBX solutions include:
- Queue performance reports showing how calls are being handled across the team
- Agent activity covering handling times, missed calls, and login activity
- Call trends highlighting peak times so you can staff accordingly
- Cost centre assignment for tighter budget visibility
The reports are available in real time or as downloadable files which can be filtered by date or team.
Security and Reliability
Your calls and data on the Velox Networks hosted PBX system are protected with SRTP and SIP over TLS
encryption, so voice calls are encrypted both in transit and in storage. Velox Networks runs on AWS with
multiple layers of data redundancy, and our primary hosting is in Singapore to meet data residency
requirements. If a local disruption occurs, our business continuity policies take effect so your phone
system stays up.
If your office internet fails, calls divert automatically to mobile devices or other set numbers so your
team stays reachable. As a licensed telecommunications provider in Singapore, Velox Networks follows the
regulatory standards that govern how business communication platforms are operated and protected.
Cloud PBX for Small Teams and Enterprises
Whether you run a smaller team or an enterprise managing high call volumes, Velox Networks has a cloud PBX solution designed around you.
For Small Teams
As a trusted cloud PBX provider in Singapore, Velox Networks keeps pricing simple: a per-user licence with
a minimum of five users. Use the cost calculator for the latest pricing based on your
team size and billing option. Velox Networks will not be beaten on a like-for-like quote.
If you're not ready to commit to our small business phone system, try the client dashboard in a
live demo first and see exactly what you're
getting.
For Enterprises
The hosted PBX phone system scales to meet the demands of larger teams without adding complexity. Enterprise accounts include:
- Advanced call centre features available based on the current plan or promotion
- Call queue and agent reporting for full visibility across teams
- Cost centre assignment to attribute calls to the right P&L
- Volume discounts available on request
- Number porting across sites for multi-office deployments
Comparing options? See our PBX phone system, cloud phone system and VoIP phone system pages.
What Our Clients Say
I hope this message finds you well. I am writing to express my gratitude for your prompt assistance in resolving the recent issue with our phone lines. Your swift action helped us restore our communication channels and get back to our regular operations without significant disruption.
Frequently Asked Questions About Cloud-Based PBX Phone Systems
Can I keep my existing phone numbers when I move to Velox cloud PBX?
Yes, eligible Singapore business numbers can be ported to Velox Networks. Singapore number porting typically takes 7–15 days and costs S$60 per DID. International number porting is also supported, subject to country-specific regulations.
Does Velox cloud PBX integrate with Salesforce and HubSpot?
Yes, Velox Networks integrates its cloud PBX with HubSpot, Zoho, Zendesk, Salesforce, and Pipedrive. With the CRM integration, your team gets click-to-dial, an incoming call pop-up showing the caller's record, and every call logged automatically against the customer file. A standard webhook integration is also available for other CRM or proprietary systems.
How much does a cloud PBX cost per user in Singapore?
Velox Networks fees start from SG$19.44 per user, inclusive of GST, with cloud PBX setup, hosting and support included. Call transcription is available on a pay-per-use basis. Use the cost calculator to get your exact figure.
Do I need an IT team to run a hosted PBX?
No, Velox Networks manages the entire hosted PBX service for you, from setup and configuration through to ongoing updates and support. Every account includes a personalised account manager with unlimited support, so there is no need for in-house IT expertise.
Can I test Velox cloud PBX before committing?
Yes, Velox Networks offers a live demo of the client dashboard so you can see the system in action before making a decision. Book a session with the sales team to walk through the cloud-based PBX platform at your own pace.
Get Started with Velox Cloud PBX
See why many businesses trust Velox Networks as their cloud PBX provider in Singapore. Book a free demo and we will walk you through the fully managed system from setup to support, with no commitment required.
Prefer to speak to someone? Reach our sales team through our free click-to-call line.