# Velox Networks

> Velox Networks is a Singapore-based telecommunications service provider specializing in VoIP, PBX, and cloud telephony solutions for businesses. We offer affordable, scalable phone systems with advanced features like call transcription, recording, and mobile apps. Licensed by the InfoComm Media Development Authority (IMDA), we serve businesses of all sizes with comprehensive communication solutions.

Velox Networks Pte Ltd (UEN: 201707201D) is headquartered at 7 Jurong East St 32, #07-08, Singapore 609480. We provide cloud-based phone systems that eliminate the need for expensive on-premise equipment while offering superior call quality and advanced features.

Our solutions include unlimited users, low international call rates, HD voice quality, and comprehensive management tools. We integrate with popular CRM systems like Zoho, Salesforce, and HubSpot.

## Company Information

Velox Networks makes setting up a phone recording system for your business, no matter how big or small, extremely fast and easy. There's no need to be an IT expert! With just a few simple clicks, you can add a phone number, update the user directory, voicemail boxes, and more to your account.

Our phone system provides more than just basic functionality. Velox offers a wide range of advanced phone system options to choose from, like the voice over IP phone systems. We focus on Voice for you, so you can focus on your business.

- [About Velox Networks](https://www.myvelox.com/#why-us): Company overview and why businesses choose Velox
- [Contact Information](https://www.myvelox.com/#contact): Office location, phone (+65 6817 5600), and contact form
- [Terms of Service](https://www.myvelox.com/terms.html): Legal terms and conditions for using Velox services
- [Privacy Policy](https://www.myvelox.com/privacy.html): How we handle and protect customer data
- [Fair Use Policy](https://www.myvelox.com/fair-use-policy.html): Guidelines for service usage

## Core Solutions

### Cloud Phone System
Cloud-based office phone systems help small businesses in Singapore communicate more effectively. They use virtual servers connected via the Internet and softphone software. This means you don't have to be in an office to answer customer calls. You can receive calls anytime, anywhere, as long as you have internet access. The best thing is that it is more efficient than traditional landlines and comes with a range of features not found in traditional phone systems, such as call recording and high-definition audio.

Benefits include:
- **Clear Communication**: Cloud IP phone systems greatly enhance call clarity compared to traditional landlines using advanced VoIP technology
- **Reduced Downtime**: Virtual servers hosted across multiple geographical locations provide robust protection against system downtimes
- **Cost Savings**: Minimize need for physical hardware, saving on upfront setup and ongoing maintenance expenses
- **High Security**: Advanced security features with strong encryption protocols and secure data centers

- [Cloud Phone System](https://www.myvelox.com/cloud-phone-system/): Modern, scalable cloud-based phone system
- [VoIP Phone System](https://www.myvelox.com/voip-phone-system/): High-quality voice over IP solutions
- [PBX Phone System](https://www.myvelox.com/pbx-phone-system/): Advanced PBX solutions for call management
- [ZohoCRM Integration](https://www.myvelox.com/zoho-crm/): Seamless CRM integration capabilities
- [Telephone System Experts](https://www.myvelox.com/telephone-system-experts/): Professional expertise and support

## Features

### Call Transcription
Call Transcription is a cutting-edge feature that enables businesses to automatically convert voice conversations into detailed written text. By leveraging advanced AI and speech recognition technologies, it ensures that no important detail from your calls is ever lost. This feature is particularly useful for businesses that need accurate documentation for compliance, customer service optimization, training, or data analysis.

The transcription engine identifies different speakers, understands accents, and handles multiple languages, delivering a clear and organized text version of your conversation. With built-in features like keyword tagging and sentiment analysis, transcriptions provide a deeper understanding of your calls.

Key Benefits:
- **Boost Productivity**: Transcripts make it easy to review calls, extract key details, and share insights across teams
- **Enhance Customer Service**: Review past conversations to better understand customer needs and address recurring issues
- **Streamline Compliance**: Maintain accurate records of customer interactions for regulatory purposes
- **Improve Training**: Provide valuable resources for employee training and communication strategy refinement
- **Increase Accessibility**: Make calls accessible to all team members, including those with hearing impairments

### Mobile App
The Velox for Smartphones app is an extension to your desk phone and operates in an identical fashion. When someone calls your extension, it will ring on your desk phone and smartphone simultaneously, no matter where you are in the world – as long as your smartphone is data enabled with either cellular or WiFi. The incoming call is at no charge, even if you are roaming, since the incoming call is a "data call".

You can make outbound calls from the Velox App as though you were making calls from your office extension and at the same call cost rate. For example, if you use the app to make a domestic call to a Singapore land line or mobile, then it will either be a free call if you are within your free call allocations or at a cost of $0.016 per minute.

- [Call Transcription](https://www.myvelox.com/features/call-transcription/): AI-powered call transcription with 90%+ accuracy
- [Call Recording](https://www.myvelox.com/features/call-recording/): Business hour rules and call recording capabilities
- [Ring Groups](https://www.myvelox.com/features/ring-groups/): Multiple extension ringing configurations
- [Mobile App](https://www.myvelox.com/features/mobile-app/): Velox smartphone app for remote connectivity
- [Advanced Call Analysis](https://www.myvelox.com/features/advanced-call-analysis/): Detailed call reports and analytics
- [Online Call Reports](https://www.myvelox.com/features/online-call-reports/): Real-time call monitoring and management
- [Voicemail to Email](https://www.myvelox.com/features/voicemail-to-email/): Automatic voicemail forwarding
- [Conference Room](https://www.myvelox.com/features/conference-room/): Virtual conference room capabilities
- [Auto Attendant](https://www.myvelox.com/features/auto-attendant/): IVR auto-attendant with personalized greetings
- [VeloCall Bundle](https://www.myvelox.com/features/velocall-bundle/): Free calls to 20+ global destinations

## Pricing & Plans

Velox offers one simple plan inclusive of ALL features. The plan includes:
- Office Set up, hosting, SIP Trunks, Unlimited channels, Personalised account management with unlimited support – fully inclusive! No hidden charges
- Velox Softphone app for smartphone - free
- Velox Softphone app for desktop – free
- Advanced Call Centre Features – fully inclusive
- Certified IP Phone GXP1610 - from S$85.6
- Minimum Term - 24 Months

Our interactive cost calculator allows businesses to calculate pricing based on the number of seats required, with a minimum requirement of 5 Seats/Users.

- [Cost Calculator](https://www.myvelox.com/#cost): Interactive pricing calculator for different seat counts
- [International Call Rates](https://www.myvelox.com/voip-international-call-rates/): Competitive international calling rates
- [Call Cost Comparison](https://www.myvelox.com/comparison/): Comparison with other providers
- [VeloCall Coverage](https://www.myvelox.com/velocall-coverage.html): Countries covered in VeloCall bundle

## Resources

Our blog provides expert insights on VoIP, PBX, and cloud telephony to help businesses optimize communication, improve efficiency, and drive success. We cover topics ranging from telemarketing strategies and business development to technical guides on VoIP systems and cloud telephony.

Customer testimonials showcase success stories from satisfied clients across various industries, demonstrating how Velox solutions have transformed their business communications and improved operational efficiency.

- [Blog](https://www.myvelox.com/blog/): Expert insights on VoIP, PBX, and cloud telephony
- [Downloads](https://www.myvelox.com/downloads/): Software downloads and documentation
- [Customer Testimonials](https://www.myvelox.com/#comments): Success stories from satisfied clients
- [Customer Directory](https://www.myvelox.com/customers/): List of businesses using Velox services

## Technical Documentation

### VoIP Technology
Voice over IP (VoIP) is a technology that allows you to make phone calls over the internet instead of traditional analog phone lines. By converting voice signals into digital data packets, VoIP enables seamless communication that bypasses conventional phone networks. This process occurs nearly instantaneously, ensuring high-quality audio and minimal delays.

VoIP technology works by breaking down voice signals into digital packets, which are transmitted over the internet and reassembled at the recipient's end. This efficient process eliminates the need for traditional telephone infrastructure, making VoIP calls faster and more cost-effective.

Benefits of VoIP include:
- **Cost Savings**: Reduces costs for domestic and international calls and eliminates the need for expensive hardware
- **Flexibility**: Make and receive calls from anywhere using a smartphone, laptop, or VoIP-compatible device
- **Scalability**: Add new users or features effortlessly as your needs grow
- **Advanced Features**: Includes options like call forwarding, virtual receptionists, video conferencing, and CRM integration
- **High-Quality Audio**: Modern internet speeds and advanced codecs provide crystal-clear call quality
- **Global Reach**: Easily connect with clients or colleagues worldwide at a fraction of traditional costs

- [Glossary](https://www.myvelox.com/glossary/): Comprehensive telecommunications terminology
- [What is VoIP](https://www.myvelox.com/glossary/what-is-voice-over-ip/): Voice over IP technology explained
- [What is Cloud PBX](https://www.myvelox.com/glossary/what-is-a-cloud-pbx/): Cloud-based PBX systems
- [What is SIP Trunking](https://www.myvelox.com/glossary/what-is-sip-trunking/): Session Initiation Protocol trunking
- [What is IVR](https://www.myvelox.com/glossary/ivr-meaning/): Interactive Voice Response systems
- [Call Routing](https://www.myvelox.com/glossary/what-is-call-routing/): Call routing and distribution
- [VoIP Gateway](https://www.myvelox.com/glossary/what-is-voip-gateway/): VoIP gateway technology
- [QoS in VoIP](https://www.myvelox.com/glossary/what-is-qos-in-voip/): Quality of Service in VoIP

## Optional

- [Sitemap](https://www.myvelox.com/sitemap.html): Complete website structure and navigation
- [Robots.txt](https://www.myvelox.com/robots.txt): Search engine crawling guidelines
- [Facebook Page](https://www.facebook.com/veloxnetworks/): Social media presence
- [LinkedIn Page](https://www.linkedin.com/company/veloxnetworks/): Professional networking
- [Client Dashboard](https://v1.myvelox.com/publicv2/login.html): Customer portal access
- [Demo System](https://demo.myvelox.com): Try our system before purchasing